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Help and FAQ
Help and Frequently Asked Questions

 

Customer Support
We are happy to provide assistance to our customers who have licensed our product.  Our support is provided by email.  If you have a question or an issue about the software or content you have purchased, please send us an email with the following information:
 
First and last name
Address including city, state and zip code
Version of the product
Content installed
License key
Description of the question or issue

Send your request to our Customer Support team at support@yoga-software.com.  We will respond to your request as soon as possible which is generally within 24 hours of receipt. 
 
To find the version information about the software and content, please follow the steps below. 
 
1.  Start the yGuide yoga software application and go to the Help menu. 
 

2.  Select About yGuide.  You will see the list of what is installed and the associated version numbers.

Contact Information

Sales:  sales@yoga-software.com 
 
General Info:  
info@yoga-software.com
 
Support:  
support@yoga-software.com
 
Phone:  (800) 505-YOGA (9642)

             (650) 685-8835
 
Fax:      (650) 685-8895
 
Address:  P.O. Box 506

               Belmont, CA  94002-0506
Our office hours are from 8:00am - 6:00pm Pacific Time, Monday thru Friday.
We accept:
MasterCard/Visa PayPalPayments

Find quick answers to your questions below...or search our knowledge base by clicking here.

Order Status
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My order never arrived.
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My Account
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I forgot my password.
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I received the wrong product.
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International Shipping
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Guarantees
30 Day Money Back Guarantee
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Pricing and Billing
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Buyer's Guide
Order by Fax - Print Order Form (PDF format)
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How do I navigate the site?
How do I use a coupon?
Additional Support
Do you offer customer support
Download Free Software Updates for Current Customers
How do I register my software?
How do I contact you?


Chakra Productions
P.O. Box 506
Belmont, CA 94401
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