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Help and FAQ
Help and Frequently Asked Questions

Customer Support
There are several ways for you to receive help:
 
1. Contact Technical Support 
 
We are happy to provide assistance to our customers who have licensed our product.  Our support is provided by email.  If you have a question or an issue about the software or content you have purchased, please FILL OUT SUPPORT FORM.  

We will respond to your request as soon as possible which is generally within 24 hours of receipt. 
 
2. Contact us for sales and general inquiries by clicking here.
 
3. Search our knowledge base by clicking here.
 
4. Search Frequently Asked Questions below:

Other Contact Information

Phone:  (800) 505-YOGA (9642)

             (650) 685-8835
 
Fax:      (650) 685-8895
 
Address:  P.O. Box 191663

               Atlanta, GA 31119
Our office hours are from 8:00am - 6:00pm Eastern Time, Monday thru Friday.
We accept:
MasterCard/Visa PayPalPayments

 

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
30 Day Money Back Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Order by Fax - Print Order Form (PDF format)
What is the software license agreement?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Do you offer customer support
Download Free Software Updates for Current Customers
How do I register my software?
How do I contact you?


Chakra Productions
P.O. Box 191663
Atlanta, GA 31119
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